[DOWNLOAD] "Augmentation and Integration of Standardized Management Systems" by Annals of DAAAM & Proceedings " eBook PDF Kindle ePub Free
eBook details
- Title: Augmentation and Integration of Standardized Management Systems
- Author : Annals of DAAAM & Proceedings
- Release Date : January 01, 2008
- Genre: Engineering,Books,Professional & Technical,
- Pages : * pages
- Size : 62 KB
Description
1. INTRODUCTION Although the year leading to this DAAAM symposium has been full of various new developments in the world of standardized management systems (MSs), the notions of their augmentation and integration seem to have finally come to the fore. On the augmentation side, a number of new standards that can be applied to create stand-alone MSs or to enhance a particular subsystem of the overarching MS (see, e.g., Karapetrovic, 2008A, for additional features of these standards), were either published or are being developed. For instance, in November 2007, the International Organization for Standardization (ISO) has completed the "complaint system for customer satisfaction" (CSCS) series of quality management system (QMS) standards, with the publication of ISO 10001 on codes and ISO 10003 on dispute resolution to complement the existing ISO 10002 on complaint handling (see, e.g., Dee et al., 2004, for more detail on the CSCS series). The systems based on these and other "Augmentative Standards" (AUGSs), e.g., ISO 19011 on MS auditing and ISO 10012 on measurement MSs, can be effectively integrated, both amongst themselves ("augmentative integration") and with other standardized MSs ("traditional integration"). This integration feature of AUGSs holds a particularly promising future in the research and practice of standardized MSs (Karapetrovic, 2008A).